FloorMachineParts.Com
|
|
|
|
Frequently Asked Questions FAQ'sCan I order Parts From You? -- Of course, at last count we have over 129,000 parts on line that you can order from all the major manufacturers, like Kent, Minuteman, Advance Equipment, Nobels, Castex, Tennant, Pacific Steamex, Hoover, Eagle Power, Betco, just to name a few. Do you carry aftermarket parts? -- All parts are original OEM unless specifically designated as such. We can offer some aftermarket parts on vacuum motors, pumps, wheels, bearings, switches, etc. If you are interested in aftermarket parts, please Inquire BEFORE placing your order. I don't see the manual I need? -- Well there are 100's of manuals out there and they get changed from time to time, we might have the manual available off line, or it just hasn't made it on line yet. My machine is covered under a Manufacturer's warranty, do you provide warranty service? -- We do for the following manufacturers: Kent Euroclean, Minuteman, Hoover Professional (not the household units, sorry), Pacific Steamex, and Eagle Power. You will be asked to provide proof of warranty, and be responsible for all charges not covered under warranty. Please note that manufacturers cover manufacturing defects, not abuse or misuse, and we do not determine what is covered or not covered under warranties. Should you have a question, please refer to the manufacturer directly. Do you carry filters, bags, belts etc? -- Yes we have both the OEM and aftermarket parts as well Can I purchase new machines from you? -- We carry new machines for several manufacturers, like Minuteman, Kent Euroclean, Pacific Steamex, Hoover Professional, and Eagle Power. Contact us for pricing details. Do you buy old machines? -- Sometimes, but they must be in serviceable condition, parts must be available, and a machine that can be resold. We never purchase upright vacuums, sorry. Do you sell used machines? -- Yes we do, they must meet the conditions above, we service them, and they all carry a 6 months parts and labor warranty (on site service not included). To inquire about a used machine purchase, please contact us and let us know what you are looking for. We might have it available, and if so can provide pictures, if not we can get you on a shopping list. Will you put the parts on for me? -- Maybe, you have the following options: send the machine to us for service, we can pickup some machines in the greater mid-Michigan area, or if you are in a real bind we offer on site service. To inquire about these services please contact our offices directly. Why don't you ship overseas? -- That's easy --- fraud. Don't ask, we will not ship to overseas, and will ONLY ship to the address on the charge card. The ONLY exception to this is shipping to US military bases overseas (the President of the company is ex-Navy, and would always help out the Services) But you are welcome to use the manuals provided on line. I see FloorMachineParts.Com and Michco Inc., what's up with this? -- Someone has to pay the bills, that's the parent company, and you'll see all billing information reference Michigan Company Inc. Do you sell chemicals for scrubbers? -- You bet, just ask or check out www.Michco.Com for more information on chemical purchases. |
|
Send mail to
CustServe@Michco.com with
questions or comments about this web site. All logos and trademarks are
property of the respective owner.
|